- adapt, reproduce, distribute, print, display, perform, publish or create derivative works from any part of this website; or
- commercialise any content, goods or services obtained from any part of this website, without our prior written approval.
No data transmission over the internet can be guaranteed as totally secure. While we strive to protect information we transmit and receive, we do not warrant and cannot assure the security of any information which you transmit to us.Currency
All prices quoted on the UMI Supplies web site are quoted in Australian Dollars (AUD) and are inclusive of GST (goods and services tax) except where stated for UMI Supplies account holders in Australia. Prices are subject to change without notice.
The personal information that we ask for is generally used to provide goods or services to you. We may collect and use personal information about you and others. If we are not provided with all the personal information we request, we may not be able to supply our products and services.
We may also use your personal information in other ways to provide you with a superior service. This may include using your personal information to advise you of new products and services. You have the right to tell us that you do not want us to send information to you other than for the main purpose for which we have collected your personal details.What information do we collect
The type of information we collect includes names, addresses, telephone number, e-mail address, credit card, bank account (if you buy products or services from us) and other contact details.
We do not normally collect or store ‘sensitive information’, as defined in the Privacy Act 1988 (Cth) (eg. information about ethnic origin, religious beliefs or health). However, if we do, we will only collect that information with your consent or as otherwise permitted by law.
Generally, we collect an individual’s personal information from that individual. For example, we may collect information from you when you complete our online order form. If you submit an order, we will collect information necessary to fulfil that order.
However, occasionally we may also collect personal information from someone other than the individual, for example from any other organisation with which you have had any dealings, or which you have nominated to act as trade referee, or from publicly maintained records.
UMI Supplies is dedicated to keeping your details private. We take all reasonable steps to keep secure any personal information which we hold about you and to protect your personal information from loss, misuse or unauthorised alteration. Any personal information you provide to us is stored on secure servers. Access to personal information is limited to those of our personnel who specifically need it to carry out their business responsibilities. We also maintain physical security procedures to manage and protect the use and storage of records containing personal information. We do not pass on, sell or swap any of your personal details with anyone. We use this information to identify your orders, and to personalise your shopping experience with us.
To help us protect your privacy, you should maintain the secrecy of the access credentials (ie. user name and password) you use to access and use our website.
We are not responsible or liable for the security of data sent via the internet.
We use and disclose the personal information we collect for the purposes indicated above, and for other secondary purposes.
We usually disclose the personal information we collect to our related entities, service providers and contractors, who help us supply our products and services. For example, we may disclose the personal information we collect to our professional advisors such as legal practitioners and accountants, debt collectors and insurers.
Except where indicated above, we will not use or disclose your personal information to a third party unless:
We may use your personal information to advise you of new products and marketing initiatives that we think may be of interest to you. This may include product and service offerings, newsletters and general information about us.
If you prefer not to receive information about our products and services you can ask to be removed from the relevant circulation list by contacting us, using the details listed below.
We never disclose personal information to a third party for the purpose of allowing them to direct market their products or service to you, unless you have expressly consented to that disclosure.
At all times we strive to ensure that the information we hold about you is accurate, complete and up-to-date. If at any time you believe the personal information that we hold is incorrect, incomplete or inaccurate, you should let us know. We will use all reasonable efforts to correct the information.Website & cookies
To ensure we are meeting the needs and wants of our website users, and to develop our online services, we may collect aggregated information by using cookies or similar electronic tools.
We are committed to constantly improving our procedures so that personal information is treated appropriately. If you feel that we have failed to deal with your personal information in accordance with this policy or in accordance with the Australian Privacy Principles, please contact us using the details listed below so we have an opportunity to resolve the issue to your satisfaction.
We will log your complaint and our privacy officer will:
If you require more detailed information about our information handling practices or if you have any concerns about our handling of your personal information, you can contact email@example.com
Shipping and returns
Shipping and delivery
UMI Supplies offers a 14-day money back guarantee on all products provided the product is faulty or defective, or is not of the description as advertised.
If you would like to return or exchange a product, please contact firstname.lastname@example.org for further direction within 14 days of purchase.
You may return new, unopened items within 14 days of delivery. We'll process change or return the item immediately if it is a result of our error (e.g. you received an incorrect or defective item). After 14 days of delivery, change or return will not be accepted.
In the case of refund you should expect to receive it within fifteen days of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (1 to 5 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (3-5 business days).
When you pay for your online purchases via credit card, our secure payment gateway will process your payment instantly. Should we experience any difficulties we will contact you immediately.PayPal payment
You can pay for your order via PayPal. Simply continue through the online ordering process by choosing the products you wish to order, adding them to your shopping cart, and checking out. Complete all information in the checkout process. When prompted to select your payment option, select the "PayPal" option and click continue. You will be redirected to the PayPal website. Continue and follow the prompts to complete the payment via PayPal. Once you complete your order, you will be given an order number and shown a final receipt page. Print out this page for your records.Direct Debit
You can pay for your purchases easily through our direct debit option. Simply continue through the online ordering process by choosing the products you wish to order, adding them to your shopping cart, and checking out. Complete all information in the checkout process. When prompted to enter your payment option, select the “Direct debit” option and click continue. Once you complete your order, you will be given an order number and shown a final receipt page. Print out this page for your records.